SOP is a term used quite commonly in the operating model of companies, restaurants, motels and hotels that play an extremely important role. So right after, let's go to to find out what is SOP?, The role of SOP?, and especially the concept SOP is important when operating in the service industry - tourism offline.
What is SOP?
Concept of SOP
- SOP (stands for Standard Operating Procedure) means the most standard processes and operations. This process will help employees getting started in the hospitality industry can quickly get used to the dynamic environment of the job.
- After understanding what Sop is, come to the main uses that it brings offline. SOP also helps new employees to better understand the work, activities and tasks in detail in the positions that they are assigned to take care of, minimize errors.
- Surely when we know what SOP is, we can answer the question of what is Standard Operating Procedure? What fields does it work in? The answer is that there are many areas where SOP application is included in the operation process such as education, healthcare, aviation, military ... and especially not to mention the Tourism - Service, Restaurant - Hospitality.
How SOP in the hotel is understood
In the hospitality industry, what is SOP in hotels? The main answer is that SOP is also an application to help build and develop specific processes for each department operating in a Hospitality - Restaurant sector such as receptionists, waiters, cooks, accommodations. room, hygiene, ... from which to guide the work and at the same time maintain the quality as well as achieve the best work efficiency, to ensure the quality of operation of that service, avoid causing waste of resources in any department.
Each specific department in a hotel always has specific operations also different. But basically, these processes still need to ensure large content such as: the workload of each department, the detailed characteristics of the stages, the time for those jobs, the requirements are also such as necessary skills, qualifications and skills.
Standard operating procedure of SOP
What is the standard operating procedure of the SOP? How important it is in managing the human resources of the hospitality industry:
- SOP is the application as a basis to be able to guide specific jobs for employees in each specific position in the hotel.
- SOP is also the basis for evaluating and classifying the level of work completion in the most detailed way of each employee in separate departments.
- SOP helps promoting salary increases for employees who work effectively and have good competence.
- SOP is the most accurate base for the professional training of the main human resources in the hospitality industry.
The specific work processes in the SOP also need to be built in a specific, accurate and detailed way for each department in the hotel. In order to ensure that the work operates in the most efficient way, the staff always master and follow the activities and requirements of the hotel.
List of standard SOP operating procedures
After understanding what SOP is, in order to be able to put into operation effectively, it is necessary to understand the list of standard SOP operating procedures.
Following are the processes that the position personnel in each position are responsible for implementing:
- For staff level: As someone who directly operates and performs this work, should understand so that it can be done properly. Although employees are not "creative" of the content in the process, they have the right to contribute and respond to work to build better SOP.
- For management: Make regulations, build operation mechanisms and listen to changes regularly to make the best performance possible.
